Shipping & Return Policies

Please allow 2 - 3 business days for order processing. Most in-stock items ship within 48 hours of ordering; however, some orders may take longer to process depending on stock and availability. While our offering is large, our team of Nectarettes is quite small with only a handful of full-time employees. Nevertheless, we work quickly and with great care, and we do appreciate your patience!

Please note that items may occasionally be unexpectedly backordered or discontinued by our suppliers without notice to us. Rest assured, any shipping delay will be communicated to you as soon as we catch wind of it!

Also, please be aware that any Nectar activity on your bank or credit card statement may show up as Right Action Design, our LLC.

In the event that an item arrives damaged via UPS, FEDEX, or USPS, please send us detailed photos of the item within one week, including the interior packaging materials, and exterior of the box to mail@shopnectar.com to be eligible for a refund. In the case of any white glove services or freight services used, client or his/her representative must be on the premises of the shipping address to sign for, inspect, and potentially refuse any packages due to damages that were incurred en route.  Photo documentation must be provided within 72 hours for any claims to be honored.


STANDARD DOMESTIC SHIPPING

Shipping for standard domestic US orders is calculated using a flat rate through our online shopping cart. We normally ship ground using FedEx, UPS or USPS.

If you have a shipping carrier preference or delivery deadline, please contact us (mail@shopnectar.com or 845-687-2870) and we will do our best to work with you!


DOMESTIC SHIPPING FOR OVERSIZED ITEMS: such as furniture, mirrors, chandeliers & statuary

Often compared to ABC Carpet & Home, Anthropologie and West Elm, we pride ourselves on offering extensive country-wide shipping as a small Hudson Valley business tucked away in the tiny hamlet of High Falls two hours north of NYC. 

Larger and oversized items shipped domestically through a moving company or freight service, such as heavy furniture and chandeliers, often require an additional fee. For some larger items, an additional "drop ship fee" might be assessed if you are in a rush to receive your order and the vendor is amenable to shipping directly to our clients. This will not be charged without your agreement. White glove delivery is usually available for an additional fee. 

Below is a list of common zip codes we often ship furniture to. Even if you don't see your zip code listed, we're happy to accommodate your shipment!:

 

NEW YORK CITY

Chelsea, NYC: 10001, 10011, 10018, 10019, 10020, 10036

Gramercy Park & Murray Hill, NYC: 10010, 10016, 10017, 10022

Greenwich Village & SoHo, NYC: 10012, 10013, 10014

Lower Manhattan, NYC: 10004, 10005, 10006, 10007, 10038, 10280

Lower East Side, NYC: 10002, 10003, 10009

Upper East Side, NYC: 10021, 10028, 10044, 10065, 10075, 10128

Upper West Side, NYC: 10023, 10024, 10025

Williamsburg, NYC: 11206, 11221, 11237

Clinton Hill: 11205

 

CONNECTICUT

Greenwich, CT: 06830, 06831, 06836

Hartford, CT: 06156

New Canaan, CT: 06840

Greens Farms, CT: 06436

 

WESTCHESTER

Armonk, NY: 10504

Scarsdale, NY: 10583

Harrison, NY: 10528

Larchmont, NY: 10538

 

EXPRESS DELIVERY

If you require express or overnight delivery, please contact us before placing your order: mail@shopnectar.com or (845) 687-2870.


INTERNATIONAL SHIPMENTS

Due to a high volume of orders, at this time we are unfortunately unable to process international shipments. We are hard at work on a solution, though, so join our mailing list and stay tuned! 

But if you really, really, really need that item, contact us and we'll see about making an exception. (We often make exceptions.. shhhh.)

Please note: International customers are responsible for entry into destination country, including freight forwarder arrangements, customs clearance and all associated broker charges, import duties, customs fees, tariffs and taxes. Shipping and other fees, including storage charges, for orders refused, held or denied entry by customs are the responsibility of the customer. 


Returns & Exchanges

RETURN POLICY

 

Purchased items may be returned with receipt within twenty-one days for exchange or store credit only. Customer is responsible for all return shipping charges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned including gift cards, downloadable software products, and some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first please check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@shopnectar.com.

SALE ITEMS

Unfortunately sale items cannot be refunded. Only regular priced items may be refunded. 

EXCHANGES

In-store we accept exchanges no problem. However, online, due to the high operating costs of receiving, unpacking, inspecting, replacing and shipping items, we generally only replace items if they are defective or damaged. If you need to exchange an item from an online order for a reason other than defect or damage, please send us an email at mail@shopnectar.com with the reason for your return. An additional fee may be charged for this service. As a small business we appreciate your understanding!

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift card will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the order number or purchaser's billing information must be provided in order to be considered for a return, exchange or store credit.

RETURN SHIPPING

To return your product, first please get in touch with us at 845-687-2870 or via email (mail@shopnectar.com). We will then ask you to mail your return to our home store at the following address:

Nectar
1412 State Route 213
High Falls, New York 12440

You will be responsible for all shipping costs. Shipping costs from original purchase are non-refundable. If you receive a refund, exchange or store credit, the cost of shipping will be deducted from the refund, exchange or store credit amount.

Shipping times may vary for exchanged items.

Please note that we do no guarantee receipt of nor can be help liable for any items shipped to our store. An insured and trackable shipping service is highly advised when returning goods to our store, especially if they are valued over $50.