Please allow 2 - 3 business days for order processing. Most in-stock items ship within 48 hours of ordering; however, some orders may take longer to process depending on stock and availability. While our offering is large, our team of Nectarettes is quite small with only a handful of full-time employees. Nevertheless, we work quickly and with great care, and we do appreciate your patience!
Please note that items may occasionally be unexpectedly backordered or discontinued by our suppliers without notice to us. Rest assured, any shipping delay will be communicated to you as soon as we catch wind of it!
Also, please be aware that any Nectar activity on your bank or credit card statement may show up as Right Action Design, our LLC.
In the event that an item arrives damaged via UPS, FEDEX, or USPS, please send us detailed photos of the item within one week, including the interior packaging materials, and exterior of the box to email@example.com to be eligible for a refund. In the case of any white glove services or freight services used, client or his/her representative must be on the premises of the shipping address to sign for, inspect, and potentially refuse any packages due to damages that were incurred en route. Photo documentation must be provided within 72 hours for any claims to be honored.
Shipping for standard domestic US orders is calculated using a flat rate through our online shopping cart. We normally ship ground using FedEx, UPS or USPS.
If you have a shipping carrier preference or delivery deadline, please contact us (firstname.lastname@example.org or 845-687-2870) and we will do our best to work with you!
Often compared to ABC Carpet & Home, Anthropologie and West Elm, we pride ourselves on offering extensive country-wide shipping as a small Hudson Valley business tucked away in the tiny hamlet of High Falls two hours north of NYC.
Larger and oversized items shipped domestically through a moving company or freight service, such as heavy furniture and chandeliers, often require an additional fee. For some larger items, an additional "drop ship fee" might be assessed if you are in a rush to receive your order and the vendor is amenable to shipping directly to our clients. This will not be charged without your agreement. White glove delivery is usually available for an additional fee.
Below is a list of common zip codes we often ship furniture to. Even if you don't see your zip code listed, we're happy to accommodate your shipment!:
NEW YORK CITY
Chelsea, NYC: 10001, 10011, 10018, 10019, 10020, 10036
Gramercy Park & Murray Hill, NYC: 10010, 10016, 10017, 10022
Greenwich Village & SoHo, NYC: 10012, 10013, 10014
Lower Manhattan, NYC: 10004, 10005, 10006, 10007, 10038, 10280
Lower East Side, NYC: 10002, 10003, 10009
Upper East Side, NYC: 10021, 10028, 10044, 10065, 10075, 10128
Upper West Side, NYC: 10023, 10024, 10025
Williamsburg, NYC: 11206, 11221, 11237
Clinton Hill: 11205
Greenwich, CT: 06830, 06831, 06836
Hartford, CT: 06156
New Canaan, CT: 06840
Greens Farms, CT: 06436
Armonk, NY: 10504
Scarsdale, NY: 10583
Harrison, NY: 10528
Larchmont, NY: 10538
If you require express or overnight delivery, please contact us before placing your order: email@example.com or (845) 687-2870.
Due to a high volume of orders, at this time we are unfortunately unable to process international shipments. We are hard at work on a solution, though, so join our mailing list and stay tuned!
But if you really, really, really need that item, contact us and we'll see about making an exception. (We often make exceptions.. shhhh.)
Please note: International customers are responsible for entry into destination country, including freight forwarder arrangements, customs clearance and all associated broker charges, import duties, customs fees, tariffs and taxes. Shipping and other fees, including storage charges, for orders refused, held or denied entry by customs are the responsibility of the customer.
Purchased items may be returned with receipt within twenty-one days for exchange or store credit only. Customer is responsible for all return shipping charges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.